Why reviews are the ultimate feedback loop
88 % of guests read at least three reviews before booking (AirDNA, 2025). Mining them manually is time‑sucking and error‑prone.
Pipeline breakdown
- Data ingestion: pulls Airbnb reviews instantly as they come in
- AI engine: AI instantly analyzes each review
- Task generation: If a guest mentions actionable feedback, AI automatically generates a task in the ProhostAI Tasks feature
- Auto assignment: From there, the task gets automatically routed to the right team member via the auto-assignment feature
Case study: beachside duplex
Issue: recurring “musty smell.”
AI Task auto‑created HVAC filter replacement. Post‑fix, negative mentions dropped 95 % and occupancy rose 8 % in shoulder season.
