The late‑night ping problem

Every seasoned host knows the 2 a.m. drill: a guest can’t find the Wi‑Fi password; another’s flight is delayed and they’re begging for a midnight check‑in. Respond late and your communication rating tanks; stay glued to your phone and your quality of life tanks. Legacy “canned responses” help, but they’re blunt instruments that ignore context, language, and tone.

Where AI Messaging Autopilot fits in

Prohost.ai’s AI Messaging Autopilot sits atop all major PMS inboxes—Airbnb, Hostaway, Guesty—listening in real‑time. Instead of spitting out templates, it:

Interprets intent & sentiment using a hospitality‑tuned LLM.
Searches your AI Memory (listing rules, prior conversations, house manual).
Drafts a reply in under 700 ms, mirroring your brand voice.
Scores confidence; high‑confidence replies auto‑send, others wait for your thumbs‑up.

“We cut median response time from 9 min to 38 sec while doubling five‑star comms reviews.” — Sara K., Superhost (12 units)

Deeper dive: the two‑layer AI Memory

Static layer: property facts—door codes, amenities, check‑in times.
Dynamic layer: conversation history, recent guest issues, and micro‑feedback (thumbs‑up/down on suggested replies).

A nightly retraining job fine‑tunes the model, so the more you host, the smarter it gets—no prompt engineering required.

Setting it up

Connect listings via OAuth in <2 min.
Import house rules automatically detected from Airbnb.
Send test messages; watch suggestions appear.
Enable Autopilot for full automation—or keep manual approval

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Code-review screenshot with a test-file overlay verifying quoted filenames, plus summary and passing tests on a blue backdrop.

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FAQ & troubleshooting

Will guests know replies are AI‑generated? No; messages appear as native host replies.
Multi‑language? 32 languages supported; model auto‑detects.
Edge cases? Escalation rules route unusual asks (e.g., service animals) to you.

Key takeaway

Switching on Autopilot is like hiring an all‑night front‑desk agent—minus the payroll. With communication ratings now weighted heavily by Airbnb’s algorithm, it’s your fastest lever for ranking higher and sleeping better.

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