Connections & Integrations

Overview

Open Settings → Connections to wire up the services ProhostAI talks to. Most use OAuth, so connecting is a single click + permission grant.

What you can connect

Communications

Gmail — send and receive guest email from your inbox
WhatsApp — sync inbound and outbound WhatsApp messages
Instagram & Messenger — Meta DMs in the unified inbox
SMS — through your ProhostAI Voice number
Slack — receive notifications, run a property-assistant bot, and @mention your team

Financial

ProhostAI uses Stripe in two separate places — they're easy to confuse:

Payments (Settings → Payments) — this is the one that lets you accept money for direct bookings and upsells. It's a Stripe Connect onboarding flow: you complete Stripe's hosted setup once, get a full Stripe dashboard, and ProhostAI can charge guests on your behalf only after Stripe marks your account ready. ProhostAI's platform fee on a paid plan is 1% on direct bookings and 2% on upsells (3% on the free plan for both), plus Stripe's own processing fees, which your account pays. See Direct Booking Site.
Stripe (here, under Connections) — a separate OAuth link used to sync Stripe accounting/expense data into ProhostAI. Connecting it here does not enable booking payments — use Settings → Payments for that.

Smart devices

Seam — connect smart locks, thermostats, and access codes through Seam's Connect flow

PMS & channel managers

Property management systems and channel managers (Hostaway, Guesty, OwnerRez, and more) connect through the listings flow, not here. See Supported PMS & OTA Integrations.

Disconnecting

Each connection can be revoked at any time. Revocation immediately stops new data syncs; historical data already in ProhostAI stays.