Automatically turn guest messages into actions with AI Tasks

The maintenance blind spot

ProhostAI turns guest messages and reviews into maintenance tickets automatically. Its AI spots issues like leaks, broken appliances, or bad smells, creates a task, and routes it to the right person — so small problems get fixed before they become bad reviews, without a host or VA manually tagging every message.

A dripping faucet costs pennies to fix but can spiral into a scathing review and a $150 credit. Most hosts rely on manual tagging or human VAs—that's brittle at scale.

How AI Tasks automates the boring bits

1. Intent classifier spots maintenance verbs ("leak," "broken," "smells").
2. Entity extractor pulls location (bathroom sink), urgency (via sentiment), and attachments (guest photo).
3. Ticket generator pre-populates due date, assignee, and parts needed.
4. Auto assignment rules automatically notify the relevant team member to resolve the tasks

Cohort study across 220 units: mean time-to-repair dropped from 52 h → 14 h.

Workflow example

Guest text: "The balcony light's out—makes it hard to enjoy the sunset."
AI created task:

action: create_ticket   
property: #302 Marina View   
description: Replace balcony bulb   
priority: medium   
assignee: Maintenance‑Mike   

Pro tips

• Bulk rules: auto-assign any "plumbing" tasks to your favorite handyman.
• Budget caps & other custom rules: set specific guidelines for AI to follow when creating and routing tasks