Overview
Internal Team Chat is a special thread type in the inbox that's only visible to your team. Guests never see it. Use it for shift handoffs, escalations, and "hey can you check on unit 3" coordination.
What's different from regular conversations
- Visibility — only teammates with permission can see the thread
- No guest channels — internal threads don't sync to Airbnb, SMS, or anywhere else
- AI access — type
@AIand Ask AI joins the thread, with full access to your reservations, tasks, and memories - Mentions —
@teammatesends a push notification
Where to find it
Open the inbox and switch to the Internal filter. Or start a new internal thread from any guest conversation: tap the "Discuss internally" action and the new thread is linked back to the original guest reservation.
Best practices
- Pin the AI — use
@AIfor quick lookups instead of switching tabs - Tag people, not roles —
@mariais faster than "can someone in cleaning…" - Resolve when done — close the thread so it drops out of the active list
What's next?
- Multi-Channel Inbox - Other channels in the same inbox
- AI Memory - What
@AIdraws on