AI confidence levels
The AI has a confidence level for each message it writes. Click on the 3 bars on bottom right of an Autopilot message to see the AI's confidence in that message.
Autopilot Escalations
If Autopilot is not confident enough in its answer, it will escalate the message to you instead of responding. You will receive a push notification from the ProhostAI mobile app and your browser. Escalations look like this.
✅ Success: With Autopilot properly configured, you can focus on growing your business while AI handles routine guest communications. Remember to check in periodically and provide feedback to help the AI continuously improve.