AI Phone

An AI phone line that answers and routes calls.

Made byProhostAI

Category: AI & automation

About AI Phone

Handle voice calls next to the guest conversation, with the same reservation context your team already uses. Every call can be linked, recorded, transcribed, and summarized automatically.

Helps with: Operations, Guest communication

Bring calls into your guest workflow

Connect a phone number
Use an existing number or add a new one, then route incoming calls to the right guest conversation whenever ProhostAI can match the caller.
Call or answer from ProhostAI
Place outbound calls from a conversation and answer incoming calls in the app, without switching to a separate phone tool.
Summarize the call automatically
After the call, ProhostAI adds the recording, transcript, summary, key points, and next steps to the conversation.

Key features

A complete call history
Review inbound and outbound calls across the account, filter by status or date, and share filtered views with the rest of your team.
Call from the conversation
Place outbound calls without leaving the inbox, choose the number you are calling from, and keep the result attached to the right guest thread.
AI receptionist voice
Pick the voice persona, answer mode, and greeting before your AI receptionist takes its first call.
You decide when the AI picks up
Let the receptionist back you up only after a missed call, cover after-hours, screen unknown callers, or answer everything. Known guests can still ring you directly.
An AI voice that sounds like your brand
Pick the accent and tone guests hear, then write the exact line the AI opens with. Every call starts on-brand without you recording anything.
Hands the call to a human when it matters
When a call needs human help, the AI transfers it straight to the number you choose, so guests are never stuck with a bot on something urgent.

Questions about AI Phone

Can ProhostAI answer guest phone calls?

Yes. ProhostAI's AI phone can answer calls about your listings, give guests check-in, Wi-Fi, and access details, and handle common questions by voice, so you don't miss calls while you're busy or asleep.

What does the AI phone do with a call?

It understands the caller's question, answers using your listing details and AI Memory, and can escalate or take a message when something needs you, so routine calls are handled and you only step in when necessary.

Does it know details about my specific listing?

Yes. The AI phone draws on the same AI Memory as your messaging, so callers get accurate, property-specific answers about access, amenities, and policies instead of a generic script.

When does a call get passed to me?

Sensitive or unusual calls are escalated to you or your team, so the AI handles the routine questions and a human takes over exactly when the situation calls for it.

Why offer a phone option at all?

Some guests prefer to call, especially when they're stuck at the door. An AI phone line means those moments get a fast, accurate answer instead of going to voicemail.