AI Memory

Overview

AI Memory is the long-term knowledge base ProhostAI uses to draft replies, escalate the right messages, and act consistently across conversations. Memories are facts about your business — house rules, hidden amenities, contractor contacts, your tone of voice, the way you handle late checkouts.

Memory scopes

Each memory has a scope that controls where it applies:

Listing — only applies to one specific property
Listing group — applies to listings sharing a tag (e.g., all "Beach houses")
All listings — applies to every property in your account
User style — captures one teammate's writing voice, so different co-hosts can keep distinct tones on the same account

ProhostAI also ships built-in memories for general hospitality best-practices and product help, which you can't edit.

Where memories come from

ProhostAI builds memory automatically from your day-to-day work:

Listing import — facts pulled from your PMS or Airbnb on first connect
Host edits — when you tweak an AI draft before sending, the change is learned
Host-composed messages — when you write a reply from scratch, it's used as a style reference
Host feedback — when you mark a sent message as good or bad
Documents — uploaded house manuals, vendor contracts, neighborhood guides
AI mentions — typing @AI in a task or chat tells the AI to remember
Manual — type a memory directly into the AI Memory page

Editing memories

Open AI Memory in the side menu. You can:

Search by listing, scope, or tag
Edit a memory in place
Mark a memory as inactive without deleting it
Promote a listing-scoped memory to all listings (or vice versa)

Best practices

Trust the auto-learning loop. The most accurate memories come from your real edits, not from manual entry.
Keep listing-specific facts on the listing. "The pool gate code is 1234" should be listing-scoped, not account-wide.
Review monthly. Old memories rot — Wi-Fi passwords change, contractors move on. Set a reminder.

What's next?