Scheduled Messages

Overview

Scheduled messages fire automatically based on a reservation milestone — booking confirmed, X days before check-in, on the morning of check-in, mid-stay, after check-out. Use them to deliver Wi-Fi and entry info without lifting a finger.

Common templates

Booking confirmation — sent immediately after a booking is confirmed; thanks the guest and confirms dates
Pre-arrival (3 days before) — directions, parking, what to bring
Check-in day — door code or lock instructions, Wi-Fi, house notes
Mid-stay (day 2) — a friendly check-in: "Everything OK so far?"
Pre-checkout — checkout time, where to leave keys, any chores
Post-stay — thank-you and review nudge

Setting up a scheduled message

Open Scheduled Messages from the side menu. Click + New scheduled message:

Trigger — pick a reservation milestone (e.g., 24 hours before check-in)
Audience — all listings, a tag, or specific properties
Body — write the message, using variables like {{guest_first_name}}, {{check_in_time}}, {{wifi_password}}
Channel — send via the same channel the reservation came in on, or override (Airbnb, SMS, email)

Variables

Variables are inserted from listing and reservation data. You can include the guidebook share link, which auto-resolves to the right URL for the guest.

Pause and override

You can pause a scheduled message globally, or skip it on a specific reservation if a guest's situation is unusual.

What's next?