Overview
Saved replies are pre-written messages your whole team can reuse. They live in the inbox footer as a quick palette — pick one, edit if needed, send. Great for FAQs you answer constantly: Wi-Fi info, parking instructions, late-checkout policy.
Creating a saved reply
In any conversation, click the saved-replies icon in the message footer. Choose + New saved reply:
- Give it a short title so your team can find it fast
- Write the body — variables like
{{guest_first_name}}are auto-filled - Optionally restrict it to certain listings or properties
Sending one
Open a conversation, click the saved-replies icon, pick a reply. The message is dropped into the composer where you can edit before sending.
Saved replies vs. AI replies
Saved replies are deterministic — what you write is what gets sent (with variable substitution). AI replies are generated dynamically using your AI memories and the conversation context. Use saved replies for legal or compliance-sensitive messages where the wording must be exact; use AI replies for everything else.
Best practices
- Keep titles short and predictable so anyone on the team can find them.
- Use variables for guest name and listing name — never paste a literal name into the template.
- Review quarterly and prune anything stale.