Overview
Upsells let you make money beyond the nightly rate. ProhostAI offers two complementary ways to do this: auto-detected upsell offers that ProhostAI proactively pitches to guests in a message, and guest-initiated upgrades that a guest requests from your guidebook and pays for.
Upsell offers (auto-detected)
ProhostAI scans upcoming reservations, spots opportunities, and sends the right offer at the right moment — usually as part of a scheduled message.
Offer types:
- Early check-in — offer a head-start when there's no same-day turnover
- Late checkout — offer extra hours when there's no same-day arrival
- Extra service — add-ons like grocery pre-stock, mid-stay cleaning, BBQ rental
- Reservation extension — extend the stay by additional nights
This path is a messaging offer: ProhostAI identifies the opportunity and sends the message. The auto-detected message itself doesn't collect payment or change the reservation — it's the pitch.
Guest-initiated upgrades
Upgrades are the paid path. A guest browsing your guidebook requests an upgrade, pays through Stripe, and you approve or deny it:
- Guest requests an upgrade from the guidebook
- Guest pays via Stripe
- You approve or deny from the upgrade queue
- On approval, ProhostAI updates the reservation, and for early/late check it blocks the adjacent gap night on your calendar so the unit isn't double-booked
Upgrade types include per-reservation, date-based, and quantity-based offers. Each request moves through a clear lifecycle — pending → approved / denied / cancelled / expired, with a payment failed state if the charge doesn't go through. You can gate how far before check-in an upgrade unlocks (the unlock-before-check-in setting), and an approved upgrade fires ProhostAI's upsell_purchased workflow trigger so you can automate follow-on actions.
Pricing models
- Flat rate — single fee. Reservation extensions use a flat price with an optional discount.
- Per-hour — for early check-in / late checkout, charge per hour
- Gap-night percent — for early/late check, price the adjacent gap night as a percentage of the nightly rate
Payments
Upsell payments run through the same Stripe Connect account as your direct bookings, so you only connect Stripe once. ProhostAI's platform fee on upsells is 2% on a paid plan and 3% on the free plan (plus Stripe's processing fees). See Connections to connect Stripe.
Setting it up
Open Upsells in the side menu. Create an upsell, pick the type, set pricing, choose which listings it applies to. The auto-detection scheduler picks it up from there.