Overview
ProhostAI scans your upcoming reservations on a schedule and decides which upsells make sense for each one. You don't have to manually pitch every guest.
What gets evaluated
For each reservation, the auto-detection looks at:
- Calendar adjacency — is the night before or after available, or is there a same-day turnover blocking early check-in / late checkout?
- Listing rules — does this upsell apply to this property?
- Already-offered — don't double-pitch the same reservation
Outcome states
Detection runs on a per-reservation schedule. Each scheduled check lands in one of:
- Scheduled — the check hasn't run yet
- Found offer — an opportunity matches; an offer is created
- No offer — no fit (e.g., the adjacent night isn't available)
- Skipped — the check was skipped automatically (e.g., the reservation isn't confirmed, or an offer already exists)
- Failed — the check couldn't complete
Manual actions
Each row in the Upsells table has its own actions. You can Send an offer to push it to the guest, or Delete it to remove it. ("Skipped" is an automatic outcome of the detection check, not a manual action.)