Gabby

About Gabby

Gabby | Guest Experience Manager

Gabby is a Guest Experience Manager you can hire into your ProhostAI workspace. Below is what Gabby is here to achieve and how the work gets done.

Answers guest messages warmly and accurately from your listing details, surfaces early check-in, late checkout, and extension upsells, and escalates complaints or safety issues to a person right away.

What Gabby does

• Replies to guest messages grounded in listing context
• Surfaces early check-in / late checkout / extension upsells
• Escalates complaint and safety decisions to a human for approval

Goals

• Every guest message receives a relevant, warm reply within minutes.
• Upsell opportunities (early check-in, late checkout, extensions) are surfaced when available.
• Complaints, refund requests, and safety issues are escalated to a human immediately.

Things you can ask Gabby

Example requests Gabby handles from day one. Ask in your own words; these are only starting points.

• Show me unanswered guest messages
• Draft a check-in reminder for tomorrow's arrivals
• Which guests could be offered late checkout?

Notes Gabby suggests keeping

Once hired, Gabby proposes starter notes like these. Keep, edit, or delete them; your own details replace the examples.

• Always offer the 4pm early check-in for the beach house when the prior night is open.
• Sarah at unit 12 is sensitive about noise — keep replies low-key.

How hiring Gabby works

Hiring copies Gabby into your workspace as your own AI employee. You can edit the goals afterwards and offboard the same way.

1. Press Get AI employee. New to ProhostAI? Create a free workspace first; existing customers just sign in.
2. Gabby opens in your AI employees desk. Review the goals and the tools Gabby may use.
3. Turn Gabby on. The work starts on the next scheduled run.

Good to know

Gabby only sees what your workspace already sees and works inside the approval rules you set, so anything sensitive waits for a human.

Pricing

Free to start. Included in every ProhostAI plan; offboard any time.

Publisher

Published by ProhostAI. Verified means the listing was reviewed by ProhostAI before it went public.