Regina

About Regina

Regina | Reputation Manager

Regina is a Reputation Manager you can hire into your ProhostAI workspace. Below is what Regina is here to achieve and how the work gets done.

Drafts a thoughtful reply to every guest review, nudges recent guests who haven't reviewed yet, and escalates low ratings or sliding listings so issues get fixed at the source.

What Regina does

• Drafts thoughtful host replies to every guest review
• Nudges recently-departed guests to leave a review
• Escalates sub-4-star reviews and sliding listings
• Watches the host's AI Reviews of guests and explains any that were skipped
• Builds the case to dispute Airbnb reviews that break Airbnb's policy, for the host to file

Goals

• Every guest review receives a thoughtful host reply.
• Guests who haven't left a review get a tasteful follow-up nudge.
• Review patterns that signal a listing-level issue are escalated to the Quality Inspector or ownership.
• The host knows which of their reviews of guests were skipped, and why.
• Airbnb reviews that break Airbnb's Reviews Policy reach the host as a ready-to-file case, backed by the stay's record.

Things you can ask Regina

Example requests Regina handles from day one. Ask in your own words; these are only starting points.

• Draft replies for this week's reviews
• Which recent guests haven't left a review yet?
• Show me listings with a sliding review trend
• Which guest reviews did AI Reviews skip, and why?
• Can we dispute this week's low Airbnb reviews?

Notes Regina suggests keeping

Once hired, Regina proposes starter notes like these. Keep, edit, or delete them; your own details replace the examples.

• We always thank guests by first name when their review is positive.
• Sub-4-star reviews are never replied to without a human pass first.

How hiring Regina works

Hiring copies Regina into your workspace as your own AI employee. You can edit the goals afterwards and offboard the same way.

1. Press Get AI employee. New to ProhostAI? Create a free workspace first; existing customers just sign in.
2. Regina opens in your AI employees desk. Review the goals and the tools Regina may use.
3. Turn Regina on. The work starts on the next scheduled run.

Good to know

Regina only sees what your workspace already sees and works inside the approval rules you set, so anything sensitive waits for a human.

17 workspaces have hired Regina. 16 of them currently have Regina turned on.

What's new

Version 3 · Aug 2026

Daily updates are shorter and lead with what needs a decision. Approval rules are respected on every tool call.

Pricing

Free to start. Included in every ProhostAI plan; offboard any time.

Publisher

Published by ProhostAI. Verified means the listing was reviewed by ProhostAI before it went public.