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Post lost property and supplies without the trip.

The phone charger somebody left behind.

Connect Shippo and ProhostAI can create shipping labels and track parcels — for the lost property, keys and supplies a portfolio ships more often than you would think.

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Every operator ends up running a small postal service. Guests leave chargers, passports, jewellery and children’s toys; keys need to reach a new cleaner; supplies need to get from a store cupboard to a property across town.

Individually each is trivial and each takes half an hour: find packaging, work out postage, get to a post office, tell the guest it is on its way, then field the question about where it has got to.

Connecting Shippo removes most of that. A label can be produced from the conversation where the guest reported the loss, and tracking answered without anyone digging out a reference number — which matters because a returned passport generates more goodwill than almost anything else you can do.

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Once Shippo is connected, ProhostAI works with labels and tracking in plain language.

Read

Track a shipment — Answer where a parcel has got to without a reference number hunt. “Where is the parcel we sent to the Mill Lane guest?”
Compare rates — See options and costs before choosing a service.

Create & update

Create shipping labels — Produce a label from the conversation where the item was reported.
Keep the guest updated — Send tracking to the guest without switching tools.

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Shippo connects with an API key from your Shippo account.

1Generate an API key in your Shippo account settings.
2Open ProhostAI and go to Settings → Connections.
3Search for Shippo, select Connect and paste the key.
4Ask it to check rates for a parcel to confirm the connection works.

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Postage is billed through your Shippo account, separately from your ProhostAI subscription.

Valuables — passports, jewellery — deserve a tracked, insured service. It is worth deciding that policy in advance.

Carrier coverage varies by country; check your options before promising a guest a delivery date.

Revoking the API key in Shippo ends access immediately.

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Lost property, mostly — chargers, passports, jewellery, toys — plus keys and supplies moving between properties. It happens more often than most operators expect.

It is billed through your own Shippo account, separately from your ProhostAI subscription.

Yes. Tracking can be answered in the conversation, without anyone hunting for a reference number.

Use a tracked and insured service, and decide that policy in advance rather than in the moment a passport turns up.

Open Settings → Connections in ProhostAI and disconnect it, or revoke the API key in your Shippo account.