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Retrieve call recordings and conversation insights.

What owners actually say when they are deciding.

Connect Gong and ProhostAI can access call recordings and insights, so what was said in an owner or sales conversation is retrievable rather than remembered.

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Gong records and analyses sales conversations, which for a property management company means the calls where owners decide whether to hand over their property.

Those calls contain the most useful information in the business — the objections that recur, the fee questions, the reason someone chose a competitor — and almost none of it survives the call in any usable form.

Connecting Gong makes it retrievable. What an owner said about fees, whether a concern came up before, how a particular objection has been handled successfully — answerable from the record instead of from whoever happened to be on the call.

The pattern-level view is where the value concentrates. Any single call is an anecdote; the same fee objection appearing in nine conversations is a pricing problem, and that only becomes visible when the calls are searchable together.

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Once Gong is connected, ProhostAI can access call recordings and conversation insights.

Read

  • Find a call — Retrieve the recording or transcript for a conversation. “What did the Harbour owner say about fees?”
  • Read insights — See patterns across calls — recurring objections and themes.

Create & update

  • Surface what recurs — Bring a repeated objection to attention so it can be addressed properly.
  • Feed the pipeline — Use what was said to keep CRM records accurate.

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Gong connects through OAuth against your account, so ProhostAI never sees your password.

  1. 1Open ProhostAI and go to Settings → Connections.
  2. 2Search for Gong and select Connect.
  3. 3Sign in to Gong and approve the permissions.
  4. 4Ask about a recent call to confirm it works.

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Recording and its consent requirements are governed by Gong’s configuration and local law, not by this connection.

Access follows the connected account’s permissions in Gong.

This covers owner and sales conversations rather than guest messaging.

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Owner acquisition calls — retrieving what was said about fees, which objections recur, and how they have been handled successfully.

No. Guest conversations live in ProhostAI’s unified inbox; Gong covers sales and owner conversations.

Governed by your Gong configuration and local law rather than by this connection.

Yes — recurring objections and themes, which is usually more valuable than any single call.

Open Settings → Connections in ProhostAI and disconnect it, or revoke it in your Gong settings.

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Learn from the calls you already record

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