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Answer guests and coordinate housekeeping on top of Mews.

Reception hours end. The questions do not.

Connect Mews and ProhostAI can answer guest questions and coordinate the work around each stay — useful for aparthotels and serviced stays where there is no permanent front desk.

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Mews is built for properties that behave like hotels: rate plans, spaces, housekeeping, a front desk. Increasingly the operators running it do not have a desk staffed around the clock — aparthotels, serviced apartments, boutique properties with three people covering everything.

That is where the questions pile up. Guests arriving at eleven at night still want to know how to get in; guests mid-stay still want more towels. Neither is complicated, both need answering, and neither justifies keeping someone at a desk.

Connecting Mews gives those questions somewhere to go. ProhostAI answers from the actual reservation — the right room, the right dates, the right arrangements — and turns what needs doing into work for whoever is on shift, so housekeeping and maintenance hear about it without the guest having to find someone.

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Once Mews is connected, ProhostAI works from its reservations and spaces.

Read

Sync reservations and spaces — Bookings, guests, dates and the space each stay occupies come across.
Answer from the reservation — Replies are grounded in that guest’s actual booking. “How do I get in if I arrive after 11pm?”

Create & update

Handle guest requests — The AI answers routine requests and escalates what needs a person on site.
Coordinate housekeeping — Turn a departure or a request into a task for whoever is working.

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Mews connects through its API using credentials from your Mews account. Larger properties usually involve their Mews contact in enabling it.

1In Mews, generate an API key from the integrations section of your account.
2Open ProhostAI and go to Settings → Connections.
3Search for Mews, select Connect, and paste the key.
4Wait for the first sync to finish, then check that your listings and upcoming reservations look right.

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This connection is in Early Access. It covers reservations and guest messaging rather than the full breadth of Mews’ hotel operations.

Mews stays the system of record for rates, availability and billing.

Multi-property groups should connect and verify one property before rolling out across the estate.

Disconnecting stops the sync without altering anything in Mews.

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No. Mews remains your property management system for rates, availability and billing. ProhostAI adds AI guest messaging and coordinates the work around each stay.

It suits properties running on Mews without a permanently staffed desk — aparthotels, serviced apartments and boutique properties — where guest questions arrive outside reception hours.

It is in Early Access. Reservations and guest messaging are covered; the full breadth of Mews’ hotel operations is not.

Yes. A departure or a guest request can become a task for whoever is on shift, so it reaches the right person without the guest chasing anyone.

Open Settings → Connections in ProhostAI and disconnect it. Nothing in Mews changes.