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Keep field jobs in step with what the properties need.

The job gets raised where the problem was reported.

If your maintenance runs on ServiceM8, connecting it means a problem a guest reports can become a scheduled job without anyone re-typing it into another system.

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ServiceM8 is built for trades and field service — jobs, quotes, scheduling, staff in vans. Property managers who use it are usually running their own maintenance crew rather than calling contractors ad hoc.

The gap it leaves is at the front. A guest reports a broken shower in a message; someone reads it, decides it is a real job, and creates it in ServiceM8. That translation step is where things get lost, especially when the message arrives at nine on a Sunday evening.

Connecting ServiceM8 closes it. What a guest reports can become a job with the property, the access details and the description already attached, scheduled against the staff you actually have — and what happens on that job can come back into the guest conversation rather than living in a separate system.

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Once ServiceM8 is connected, ProhostAI works with your jobs and scheduling in plain language.

Read

See scheduled jobs — Check what is booked in for a property and when. “Is anyone scheduled at the Harbour flat this week?”
Track job status — Know whether a reported problem has actually been dealt with.

Create & update

Raise a job from a report — Turn a guest’s message into a ServiceM8 job with the property and description attached.
Schedule and assign — Book the job against the staff and time that fit around the property’s stays.

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ServiceM8 connects through OAuth against your account, so ProhostAI never sees your password.

1Open ProhostAI and go to Settings → Connections.
2Search for ServiceM8 and select Connect.
3Sign in to ServiceM8 and approve the permissions.
4Ask what jobs are scheduled this week to confirm the connection works.

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ServiceM8 stays the system of record for jobs, quotes and invoicing.

Connect your PMS as well — that is what lets a job be scheduled around stays rather than into the middle of one.

Decide which reports should become jobs automatically. "The wifi is slow" and "there is water coming through the ceiling" deserve different treatment.

Disconnecting stops the sync and leaves ServiceM8 untouched.

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Yes. A reported problem can be raised as a job with the property, access details and description already attached, rather than someone re-typing it later.

If your PMS is also connected, yes — that is what tells ProhostAI when a property is occupied, so a job is not booked into the middle of a stay.

No. Quotes, invoicing and job records stay in ServiceM8.

Only what you want to. It is worth deciding which kinds of report raise a job automatically and which should be looked at by a person first.

Open Settings → Connections in ProhostAI and disconnect it. Nothing in ServiceM8 changes.