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AI messaging and operations on top of an enterprise stack.

At three hundred units, the inbox is the bottleneck.

Track runs the reservations, accounting and owner reporting for large portfolios. Connect it and ProhostAI takes on the guest conversations and the coordination each stay creates.

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Companies on Track are past the point where any single person knows what is happening. Hundreds of units, owner statements, trust accounting, a real staff structure — the systems are not the problem, and neither is the booking volume.

The problem is linear cost. Guest messaging scales with unit count almost exactly: twice the properties, twice the questions, twice the people answering them. It is the one part of the operation that has resisted the efficiencies everything else got.

Connecting Track puts an AI on that surface. It answers from the real reservation, escalates what genuinely needs judgement, and turns each stay into the operational work it implies — so the team spends its time on exceptions rather than on repeating check-in instructions three hundred times a month.

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Once Track is connected, ProhostAI works from its reservations and property data.

Read

Sync a large portfolio — Units, reservations and guest details come across at portfolio scale.
Answer from the reservation — Replies use the correct unit and stay, which matters more the more similar your units are.

Create & update

Handle guest messaging at volume — The AI covers the repetitive majority and escalates the rest with context attached.
Coordinate operations — Turn stays into cleans, inspections and tasks routed to the right team.

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Track connects through its API. Larger operators usually coordinate with their Track account team when enabling it.

1In Track, generate an API key from the API section of your account.
2Open ProhostAI and go to Settings → Connections.
3Search for Track, select Connect, and paste the key.
4Wait for the first sync to finish, then check that your listings and upcoming reservations look right.

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Track stays the system of record for reservations, trust accounting and owner reporting. ProhostAI does not touch accounting.

Roll out by portfolio segment rather than all at once — one region or one owner group first — so tone and escalation rules can be tuned before they apply to everything.

Permission structure matters at this size. Decide which teams see which escalations before enabling Autopilot broadly.

Disconnecting stops the sync without altering anything in Track.

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No. Track keeps reservations, trust accounting and owner reporting. ProhostAI adds AI guest messaging and coordinates the operational work each stay creates.

That is the case it is aimed at. Guest messaging is the part of an operation that scales linearly with unit count, which is exactly where an AI co-host changes the economics.

By segment. Start with one region or owner group, tune tone and escalation rules there, then widen — rather than enabling everything across the portfolio at once.

No. Accounting and owner reporting remain entirely within Track.

Open Settings → Connections in ProhostAI and disconnect it. Nothing in Track changes.