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Answer website conversations in the same place as everything else.

One more channel, not one more inbox.

If your direct-booking site or app runs Intercom, those conversations are usually handled separately from guest messaging. Connect it and they join the same inbox, with the AI drafting the answers.

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Intercom tends to arrive with the website. Someone adds the widget so visitors can ask questions before booking, and it works — until it becomes a second queue with its own notifications, watched by whoever set it up.

Connecting Intercom folds that queue into the one your team already works. Conversations appear in the unified inbox, the AI answers what it can, and anything requiring a person is escalated with the history attached. A pre-booking question and a mid-stay question stop being handled by different processes.

The value compounds for direct booking. A visitor asking whether the flat suits a family of five is a booking in progress, and the speed of that first answer does more for conversion than most things you could change on the page.

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Once Intercom is connected, its conversations behave like any other channel in ProhostAI.

Read

Receive conversations — Intercom threads arrive in the unified inbox alongside your guest channels.
Read the history — Earlier messages stay attached, so a follow-up is not answered blind.

Create & update

Reply in your voice — The AI answers pre-booking and support questions from what it knows about your properties. “Does the apartment have a lift, and is parking included?”
Escalate to a person — Hand a conversation to your team with everything already attached.

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Intercom connects through OAuth against your workspace, so ProhostAI never sees your password.

1Open ProhostAI and go to Settings → Connections.
2Search for Intercom and select Connect.
3Sign in to Intercom and choose the workspace to authorise.
4Send a test message through your website widget to confirm it reaches the inbox.

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You need permission to authorise apps on the Intercom workspace you connect.

Conversations stay in Intercom as well — ProhostAI works with them rather than migrating them out, so your existing reporting continues to work.

Decide which conversations the AI should close on its own. Pre-booking questions are usually safe; anything about a payment or a complaint is usually worth escalating.

Revoking ProhostAI in your Intercom app settings ends access immediately.

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No. Conversations stay in Intercom and ProhostAI works with them, so your existing reporting and history remain intact.

Yes, within the limits you set. Pre-booking questions about availability and suitability are the usual case; anything sensitive can be escalated to your team instead.

They arrive in the same unified inbox, each labelled with its channel, so your team works one queue rather than several.

Someone with permission to authorise apps on your Intercom workspace.

Open Settings → Connections in ProhostAI and disconnect it, or revoke ProhostAI from your Intercom workspace app settings.