integrationsPage.detail.h1

Answer tickets with the stay attached.

A ticket about a broken shower is really a property problem.

If your support runs on Zendesk, connecting it gives every ticket the context of the booking behind it — and lets the AI raise, answer and resolve the routine ones.

integrationsPage.detail.overview

Support tooling assumes a customer with an account history. Property management has something more specific: a guest, in a particular property, on particular dates, with a problem that is usually physical and usually urgent.

A ticket that says "the shower is cold" is not answerable from ticket history. It is answerable from knowing which unit, whether anyone has reported it before, and who is closest. Without that context, the agent’s first three replies are just gathering it.

Connecting Zendesk supplies the context automatically. Tickets arrive attached to the stay they concern, the AI answers the ones with known answers, and anything physical becomes a task for someone who can actually go and fix it rather than a thread that gets escalated twice.

integrationsPage.detail.capabilities

Once Zendesk is connected, ProhostAI works with your tickets in plain language.

Read

Read tickets and history — See what has been raised and whether the same problem has come up before. “Has anyone reported the heating at Church Street before?”
Connect a ticket to a stay — Match the ticket to the booking and property it is really about.

Create & update

Answer and resolve — Reply to routine tickets from what is known about the property and stay.
Raise tickets and tasks — Create a ticket from a guest message, or a maintenance task from a ticket.

integrationsPage.detail.howToConnect

Zendesk connects through OAuth against your subdomain, so ProhostAI never sees your password.

1Open ProhostAI and go to Settings → Connections.
2Search for Zendesk and select Connect.
3Enter your Zendesk subdomain, sign in and approve the permissions.
4Ask what tickets are open to confirm the connection works.

integrationsPage.detail.goodToKnow

Zendesk stays the system of record for tickets. ProhostAI works with them rather than migrating them out.

Your existing views, triggers and SLAs continue to apply.

Decide which ticket types the AI may resolve on its own. Access problems and anything about money usually deserve a person.

Revoking ProhostAI in Zendesk’s admin settings ends access immediately.

integrationsPage.detail.faqTitle

No. Zendesk keeps the tickets, views, triggers and SLAs. ProhostAI works with them and adds the context of the stay each ticket concerns.

Within the limits you set. Routine questions with known answers are the usual case; access problems and anything financial are better escalated.

By matching the ticket to the booking behind it, which is what lets a reply reference the actual unit rather than asking the guest which property they are in.

Yes. A physical problem can become a task assigned to whoever can fix it, rather than a thread that gets escalated twice.

Open Settings → Connections in ProhostAI and disconnect it, or revoke ProhostAI in your Zendesk admin settings.