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Text and call from the phone system your team already uses.

Reach people without leaving what you were doing.

If your business phone runs on Dialpad, connecting it lets ProhostAI send texts, place calls and look up contacts on request — the cleaner who needs telling, the contractor who needs confirming.

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Property operations run on short outbound contact: a text to a cleaner about a late checkout, a call to a contractor to confirm Thursday, a message to an owner about a repair. Individually trivial, collectively a large part of somebody’s day.

Connecting Dialpad lets that happen from wherever the decision was made. When a change means someone needs telling, the AI can send the text rather than producing a task reminding you to send it — which is the step that usually gets dropped.

Contact lookup matters more than it sounds. Half the delay in reaching a contractor is finding the right number — it is in someone’s phone, an old email, or a note nobody else can see — and having the directory available to the AI removes that hunt entirely. Ask it to text the Southside cleaners and it knows who they are.

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Once Dialpad is connected, ProhostAI can work with your contacts, calls and messages in plain language.

Read

Look up a contact — Find the right number without searching for it. “What is the number for the Southside cleaning team?”
See recent activity — Check what has already been sent or called so the same message does not go twice.

Create & update

Send an SMS — Text a cleaner, contractor or owner from your business number. “Text Maria that the Elm Street checkout moved to 2pm.”
Place a call — Start an outbound call from the connected account.
Manage contacts — Add or update a contact so the next person to need it does not repeat the search.

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Dialpad connects through OAuth against your account, so ProhostAI never sees your password.

1Open ProhostAI and go to Settings → Connections.
2Search for Dialpad and select Connect.
3Sign in to Dialpad and approve the permissions.
4Ask the AI to look up a contact to confirm the connection works.

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Messages and calls go out through your Dialpad account and are billed by Dialpad as usual.

The AI reaches the contacts and numbers the connected account can reach, so account permissions remain the control.

This is for reaching your team and suppliers. Guest conversations belong in the unified inbox, where the AI has the stay history — connect Twilio if you want guests to have a number that answers.

Revoking ProhostAI in your Dialpad settings ends access immediately.

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Yes. It can send SMS from the connected Dialpad account — for example telling a cleaner that a checkout moved — without you switching apps.

Dialpad is aimed at reaching your team and suppliers. If you want a number that answers guests automatically, connect Twilio, which is the carrier behind AI Phone.

Connecting is included with ProhostAI, but calls and messages are billed by Dialpad on your own account as usual.

Yes, it can start outbound calls from the connected account, as well as look up the contact to call.

Open Settings → Connections in ProhostAI and disconnect it, or revoke ProhostAI in your Dialpad account settings.