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Handle page enquiries without watching another inbox.

Your Facebook page stops being a message you missed.

If your property has a Facebook page, people message it — asking about availability, prices and whether the place suits a family. Connect Messenger and those conversations join the same inbox as everything else.

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Facebook pages accumulate enquiries quietly. They arrive on somebody’s personal phone, get half-answered, and are rediscovered a week later when the guest has already booked elsewhere. The page is doing its job — it is the following-up that has no owner.

Connecting Messenger gives those conversations the same handling as every other channel. They appear in the unified inbox, the AI answers the routine ones immediately, and anything needing a person is escalated with the thread attached rather than forwarded as a screenshot.

For markets where Facebook is still the main local channel — much of Europe, Latin America and Southeast Asia — this is often where direct bookings actually come from, which makes an unwatched page an expensive thing to have.

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Once Messenger is connected, its conversations behave like any other channel in ProhostAI.

Read

  • Receive page messages — Messenger threads arrive in the unified inbox with the rest of your guest conversations.
  • Keep context across days — The thread’s earlier messages stay attached, so a later reply is not starting from nothing.

Create & update

  • Answer common questions — The AI replies to availability, pricing and suitability questions in your voice. “Do you have anything for four people over Easter?”
  • Escalate when it should — Conversations the AI should not close alone go to your team with full history.

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Messenger connects through Meta’s OAuth against the Facebook page you manage.

  1. 1Open ProhostAI and go to Settings → Connections.
  2. 2Search for Messenger and select Connect.
  3. 3Sign in with the Facebook account that manages the page and approve the permissions.
  4. 4Message the page from another account to confirm it reaches the inbox.

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You need to be an administrator of the Facebook page you connect; a personal profile on its own cannot be used.

Meta limits the window for replying after a person’s last message, so quick first answers matter more here than on email.

Comments on posts are not messages. Messenger covers the direct conversations rather than public comment threads.

A page admin can revoke the connection at any time from Meta Business Settings.

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Yes, and you need to administer it. Messenger for business runs against a page rather than a personal profile.

No. The connection handles Messenger conversations. Public comments on posts are a separate surface.

Yes, in your voice and within the limits you set. Anything beyond that is escalated to your team with the whole thread.

They land in the same unified inbox, each clearly labelled with the channel it came from, so nobody has to watch Facebook separately.

Open Settings → Connections in ProhostAI and disconnect it, or remove ProhostAI in Meta Business Settings.

Other messaging integrations

Gmail

Answer guest and owner email from the same AI inbox.

WhatsApp

Reach guests on WhatsApp, where they already reply fastest.

Instagram

Turn Instagram DMs into bookings without leaving the inbox.

Outlook

Read and send Outlook mail and calendar events by asking.

Microsoft Teams

Send messages and manage channels in Microsoft Teams.

Discord

Send messages and manage channels and servers in Discord.

Stop losing page enquiries

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