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Reach guests on WhatsApp, where they already reply fastest.

The channel guests answer on within minutes.

Connect WhatsApp and those conversations join the same inbox as every other channel, where the AI answers from the details of the actual stay.

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Outside North America, WhatsApp is not a messaging option so much as the default. A guest in Spain, Brazil, India or most of Europe will reach for it before email, and they expect an answer in minutes rather than hours.

That expectation is the opportunity and the trap. Response times that are perfectly acceptable on email read as neglect on WhatsApp, and a guest standing outside a door at midnight is not going to open the app they booked through to ask why the code will not work.

It is also the channel that gets handled worst, because it usually lives on somebody’s personal phone. The messages are invisible to the rest of the team, the history disappears when that person is off, and nobody else can pick up a conversation halfway through.

Connecting WhatsApp fixes both. Conversations arrive in the unified inbox with the reservation attached, the AI answers the routine questions immediately at any hour, and the whole team can see the thread rather than one person’s phone.

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Once WhatsApp is connected, its conversations behave like any other channel in ProhostAI.

Read

Receive messages in the unified inbox — WhatsApp threads arrive alongside your other channels instead of on one person’s phone.
Keep the history with the stay — Conversations stay attached to the reservation they concern. “The code is not working and we are outside.”

Create & update

Answer immediately — The AI replies to the routine questions in your voice, at the speed the channel expects.
Escalate to a person — Anything the AI should not close alone reaches your team with the whole thread attached.

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WhatsApp connects through the WhatsApp Business Platform, which requires a business account and a number that is not already in use on the consumer app.

1Open ProhostAI and go to Settings → Connections.
2Search for WhatsApp and select Connect.
3Follow the WhatsApp Business setup, including verifying the number you want to use.
4Message the number from another phone to confirm it reaches the unified inbox.

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You need a WhatsApp Business account, and the number cannot already be registered to the consumer WhatsApp app.

WhatsApp restricts business-initiated messages outside a window after the guest’s last message, and messages outside it must use approved templates. That is Meta’s rule rather than a ProhostAI limitation.

This is where response speed matters most — a reply that would be fine on email reads as neglect here.

Getting conversations off a personal phone is half the value: the team can see the thread and it survives someone being off.

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Yes. The connection runs on the WhatsApp Business Platform, and the number you use cannot already be registered to the consumer WhatsApp app.

Not freely. WhatsApp limits business-initiated messages outside a window after the guest’s last message, and messages outside it must use approved templates. That is Meta’s rule, not ours.

Yes, and this is the channel where it matters most — guests expect minutes, not hours. You still control how much it handles alone, and anything else is escalated.

Because those conversations are invisible to your team, the history disappears when you are off, and nobody else can pick up a thread halfway through. Connecting it puts the conversation where the whole team can see it.

Yes, in the same unified inbox with the reservation attached, so a reply is grounded in the actual stay.

Open Settings → Connections in ProhostAI and disconnect it, or remove ProhostAI in your Meta Business Settings.