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Answer guest and owner email from the same AI inbox.

Email is where the awkward conversations happen.

Connect Gmail and guest and owner email joins the same inbox as your other channels, where the AI drafts replies and every message is linked to the stay it concerns.

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Channels handle the easy conversations. A guest asking about check-in does it in the app they booked through, and that thread arrives with the reservation attached.

Email is what is left, and it is disproportionately the difficult half: an owner querying a statement, a guest following up on a deposit weeks after leaving, a supplier disputing an invoice, a long-stay enquiry that never touched a platform.

Those threads are exactly the ones that need context, and email is the medium least likely to have it. A message from an address you do not recognise, about a stay in March, is a research task before it is a reply.

Connecting Gmail closes that gap. Messages arrive in the unified inbox linked to the relevant reservation and guest profile, so the AI can draft a reply that already knows which stay is being discussed — and you stop switching between an inbox and a dashboard to answer one question.

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Once Gmail is connected, email behaves like any other channel in ProhostAI — same inbox, same AI, same history.

Read

Receive email in the unified inbox — Guest and owner email appears alongside Airbnb, WhatsApp and your other channels rather than in a separate app.
Link messages to reservations — Emails are matched to the stay and guest profile they concern. “What did we tell this guest about their deposit?”

Create & update

Draft replies — The AI writes a response from what it knows about the stay, for you to send or adjust.
Keep the inbox organised — File and label messages so the inbox reflects what has actually been dealt with.

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Gmail connects through Google OAuth, so ProhostAI never sees your password and you can revoke access from your Google account at any time.

1Open ProhostAI and go to Settings → Connections.
2Search for Gmail and select Connect.
3Sign in with the Google account you use for guest and owner email, and review the permissions.
4Send yourself a test message to confirm it reaches the unified inbox.

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Connect the address guests and owners actually write to. A personal account that receives none of that correspondence adds noise without adding value.

Messages are matched to reservations where possible, which is what lets the AI answer with context rather than asking the sender which property they mean.

Email carries the awkward conversations — deposits, complaints, owner queries — so it is worth keeping more of it under review rather than on Autopilot.

Revoking ProhostAI in your Google account’s third-party access settings ends access immediately.

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The address guests and owners actually write to — usually a business or shared account. A personal inbox that receives none of that correspondence adds noise without value.

Yes. It lands in the same unified inbox as Airbnb, WhatsApp and the rest, each labelled with its channel, so nobody watches a separate app.

Messages are matched to the reservation and guest profile where possible, which is what lets a reply reference the actual stay instead of asking the sender to explain.

It drafts by default. Email carries the more difficult conversations — deposits, complaints, owner queries — so it is worth keeping more of it under review than you might on a booking channel.

It works within the permissions you grant on the Google consent screen, against the account you connect. You can revoke that access at any time.

Open Settings → Connections in ProhostAI and disconnect it, or remove ProhostAI from the third-party access section of your Google account settings.